Terms & Conditions

Last updated: 16 May 2026

1. About these Terms

These Terms & Conditions ("Terms") apply to the use of Zoticket by organisers, buyers, ticket holders, scan staff and other users. Zoticket is operated by Mennovation B.V., trading as Zoticket, with its registered office at Graaf Janlaan 73, 3708 GK Zeist, the Netherlands, Chamber of Commerce number 67231268.

By creating an account, publishing an event, buying or managing a ticket, using the scanner or otherwise using Zoticket, you agree to these Terms. If you use Zoticket on behalf of an organisation, you confirm that you are authorised to bind that organisation.

2. What Zoticket provides

Zoticket provides software for event ticketing operations. The service may include event pages, ticket type setup, checkout, payment status handling, ticket delivery, refund workflows, order management, scanner login and ticket validation.

Zoticket is not the organiser, venue, artist, performer, security provider, insurer, travel provider or catering provider for the event unless expressly stated otherwise. The organiser remains responsible for the event itself and for the information, policies and decisions shown to buyers.

3. Organiser accounts

Organisers must provide accurate and complete account, business, event, tax and payment information and keep it up to date. Organisers are responsible for all activity under their account and for managing access for team members, scan staff and other authorised users.

You must keep login credentials, API keys, scanner access links and QR codes secure. You must promptly notify Zoticket of suspected unauthorised access, compromised credentials, fraudulent orders, payment disputes or security incidents.

4. Event pages and organiser content

The organiser is responsible for the accuracy, completeness and legality of all event information published through Zoticket, including event name, date, location, description, lineup, ticket types, prices, taxes, capacity, age limits, accessibility information, house rules, refund policy and contact details.

Zoticket may remove, suspend or require changes to event content if it appears inaccurate, unlawful, misleading, unsafe, fraudulent, infringing, abusive or inconsistent with these Terms or the intended use of Zoticket.

5. Ticket purchase and contracting parties

When a buyer purchases a ticket, the agreement for admission to the event is between the buyer or ticket holder and the organiser, unless the checkout explicitly states otherwise. Zoticket facilitates the technical ticketing and payment flow.

The buyer is responsible for entering a correct email address and checking ticket details before completing the order. The organiser is responsible for delivering the event and honouring valid tickets subject to the event terms, venue rules, safety rules and these Terms.

6. Prices, fees and payment

Prices, taxes, payment fees and any service or platform fees must be shown before checkout completion and are shown on the public pricing page on the website.

Payments are processed through Stripe or another payment provider made available by Zoticket. A payment is complete only when the payment provider confirms successful payment and Zoticket generates or confirms the order. Zoticket may cancel or hold orders if payment fails, is reversed, is suspected to be fraudulent or cannot be verified.

Organisers are responsible for taxes, duties, levies, invoices, receipts and other financial obligations connected with their events, unless Zoticket expressly takes on a specific obligation in writing.

7. Stripe and connected payment services

Payment processing services for organisers on Zoticket are provided by Stripe and are subject to Stripe's applicable agreements, which may include the Stripe Services Agreement and Stripe Connected Account Agreement. By using payment processing through Zoticket, an organiser agrees to provide accurate and complete information about itself and its business and authorises Zoticket to share information and transaction data with Stripe as needed to provide payment services.

Stripe may require identity, business, bank account, representative, ownership, tax, risk or compliance information. Stripe may refuse, suspend, delay, reverse or restrict payment services, payouts or transactions according to its own terms and legal obligations. Zoticket is not responsible for Stripe's independent decisions, outages, verification requirements, reserves, fees, chargebacks, disputes or compliance actions, except where mandatory law says otherwise.

If Zoticket uses a different Stripe setup for a specific organiser, such as direct charges, destination charges, separate charges and transfers, Express accounts or Custom accounts, additional written payment terms may apply.

8. Ticket delivery, QR codes and scanning

Tickets may be delivered by email, download link, wallet link, account page or another method supported by Zoticket. The buyer or ticket holder must keep the ticket and QR/barcode secure. A copied, forwarded, resold or publicly shared ticket may be used by someone else. The first valid scan may determine admission.

The scanner is intended to help the organiser validate tickets quickly and detect duplicate scans. A green or positive scan result does not override venue rules, safety rules, age restrictions, identity checks or the organiser's right to refuse admission where lawful. A red or duplicate scan result may lead to refusal of entry unless the organiser decides otherwise.

Organisers must ensure that door staff are trained and authorised and that scanner devices are reasonably secure, charged and connected where needed. If offline scanning is supported, organisers remain responsible for syncing and conflict handling according to Zoticket instructions.

9. Refunds, cancellations, rescheduling and withdrawal rights

The organiser must publish a clear refund policy before tickets are sold. Refund eligibility is determined by the organiser's event-specific refund policy and applicable law. Zoticket may provide refund tools, but Zoticket does not decide refund entitlement unless expressly stated otherwise.

For event tickets or leisure services tied to a specific date or period, consumers generally do not have the ordinary 14-day statutory right of withdrawal. This does not affect statutory rights that may apply in case of cancellation, non-delivery, misleading information or other legal grounds.

If an event is cancelled, postponed, materially changed or cannot take place, the organiser is responsible for communicating with buyers and handling refunds, exchanges, credits or other remedies according to applicable law, the event policy and these Terms. Zoticket may assist technically, but refunds may depend on available funds, Stripe/payment-provider rules and dispute status.

Payment fees, Zoticket fees, service fees or other costs may be non-refundable unless the event policy, live checkout, written agreement or mandatory law says otherwise. Any non-refundable fees must be clear to buyers before purchase.

10. Buyer and ticket holder obligations

Buyers and ticket holders must use Zoticket lawfully and honestly, provide accurate information, keep tickets secure, not attempt duplicate entry, not tamper with QR/barcodes, not misuse refunds or disputes and follow organiser, venue and safety rules.

Unless the organiser allows it, tickets may not be commercially resold, copied, altered, counterfeited, bundled with unauthorised goods/services or used for promotions, giveaways or competitions. Organisers may impose additional ticket transfer or resale rules where lawful.

11. Organiser obligations

Organisers are responsible for:

• lawfully organising and delivering the event, including permits, venue arrangements, safety, accessibility, capacity, staff, insurance and compliance with local rules;
• accurate event information, transparent prices and a clear refund/cancellation policy;
• the legality of the event, content, images, trademarks, ticket terms and communications;
• handling buyer questions, complaints, admission issues, refunds, cancellations, chargebacks and disputes that relate to the event;
• acting as controller for buyer, ticket holder and event-related personal data processed for the organiser's event, except where Zoticket processes personal data for its own independent purposes;
• providing buyers and ticket holders with all privacy information required by law and ensuring a valid legal basis for event-related processing;
• ensuring that any additional personal data requested from buyers is necessary, lawful, proportionate and explained in the organiser's privacy information;
• not using Zoticket to collect special categories of personal data, criminal offence data or other high-risk personal data unless Zoticket has expressly agreed in writing and appropriate safeguards are in place;
• not exporting or using buyer or attendee data for unrelated marketing unless the organiser has its own lawful basis and provides all required notices and opt-outs;
• not using Zoticket for illegal, unsafe, misleading, discriminatory, infringing, fraudulent or high-risk activities.

12. Acceptable use and prohibited events

You may not use Zoticket for events, content, transactions or conduct that are illegal, fraudulent, misleading, unsafe, hateful, discriminatory, exploitative, infringing, privacy-invasive, spammy, malicious, or likely to harm Zoticket, buyers, organisers, venues, payment providers or third parties.

Zoticket may refuse, remove, suspend or restrict events, accounts, orders or payouts if Zoticket reasonably believes these Terms are breached, laws or payment-provider rules require it, an event creates elevated risk, or continued operation would harm buyers, organisers, Zoticket or third parties.

13. Support and communications

Zoticket may send operational messages by email, in-app messages or other available channels. These may include account messages, ticket confirmations, order updates, refund updates, security notices, service changes and support replies.

Buyers should contact the organiser for event-specific questions, admission questions and refund requests unless the Zoticket page or confirmation email indicates a different support flow.

14. Availability and changes to the service

Zoticket aims to keep the service reliable, especially around checkout and event entry, but does not guarantee uninterrupted or error-free availability. Maintenance, provider outages, internet issues, device issues, force majeure, payment-provider problems or security incidents may affect the service.

Zoticket may improve, change, limit, suspend or discontinue features. Where practical, Zoticket will avoid changes that materially disrupt active events close to event time, but urgent security, compliance or operational changes may be made immediately.

15. Intellectual property

Zoticket and its software, design, workflows, documentation, trademarks and content are owned by Zoticket or its licensors. Users receive a limited, revocable, non-exclusive, non-transferable right to use Zoticket for the purposes allowed by these Terms.

Organisers retain rights to their own event content, but grant Zoticket the rights needed to host, display, process, transmit, adapt for technical display and otherwise use that content to provide the service.

16. Privacy, data protection and processor terms

Use of Zoticket is subject to the Zoticket Privacy Statement. This section also contains processor terms between Zoticket and each organiser for personal data that Zoticket processes on behalf of that organiser. If Zoticket and an organiser sign a separate data processing agreement, that separate agreement prevails in case of conflict.

16.1 Roles

For ticket buyer, ticket holder, order, admission/scanning, refund and event-related communication data processed through Zoticket for an organiser's event, the organiser is the controller and Zoticket acts as processor. Zoticket processes that personal data to provide the ticketing service to the organiser.

Zoticket remains an independent controller for its own business and platform purposes, such as organiser account management, billing, payment administration, platform security, abuse prevention, support, legal compliance, service analytics and its own website or marketing activities. Stripe and other payment providers may also process certain payment-related data under their own terms and privacy information.

16.2 Subject matter, duration and categories

The subject matter of the processing is the provision of event ticketing and payment-facilitation software. The processing lasts for the period in which the organiser uses Zoticket and for any retention period needed for ticket records, disputes, security, legal administration or payment-provider requirements.

The categories of data subjects may include buyers, ticket holders, organiser users, scan staff and support contacts. The categories of personal data may include contact details, order and ticket details, payment status and transaction references, QR/barcode identifiers, scan status and timestamps, support messages, device and log data, and any additional fields configured by the organiser.

16.3 Organiser instructions

By using Zoticket, the organiser instructs Zoticket to process personal data as needed to provide the service, including event setup, checkout, ticket generation and delivery, payment status handling, refund tooling, order management, scanner access, ticket validation, support, security and related communications.

The organiser is responsible for the lawfulness of its instructions and for ensuring that its event setup, ticket terms, privacy information, custom questions, exports and communications comply with applicable data protection law. Zoticket may suspend or refuse processing instructions that appear unlawful, unsafe, excessive or inconsistent with these Terms.

16.4 Zoticket processor obligations

• Zoticket will process organiser-controlled personal data only on documented instructions from the organiser, unless applicable law requires otherwise. If legally permitted, Zoticket will inform the organiser of such legal requirement.
• Zoticket will ensure that persons authorised to process personal data are bound by confidentiality obligations.
• Zoticket will implement appropriate technical and organisational measures designed to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage.
• The organiser gives Zoticket general authorisation to use subprocessors needed to provide the service, including hosting, infrastructure, email delivery, payment, analytics, security, support and operational service providers. Zoticket will impose data protection obligations on subprocessors that are substantially similar to those in this section and remains responsible for their processing to the extent required by law.
• Zoticket will make information about relevant subprocessors available through the service, the Privacy Statement or on request. The organiser may object to a material new subprocessor on reasonable data protection grounds. If the objection cannot reasonably be resolved, either party may terminate the affected service.
• Taking into account the nature of the processing and the information available to Zoticket, Zoticket will reasonably assist the organiser with data subject requests, security obligations, data protection impact assessments and consultations with supervisory authorities.
• Zoticket will notify the organiser without undue delay after becoming aware of a personal data breach affecting organiser-controlled personal data. The organiser remains responsible for assessing and making any required notifications to supervisory authorities or data subjects, unless applicable law requires Zoticket to notify directly.
• At the end of the service, Zoticket will delete or return organiser-controlled personal data in accordance with its retention practices, unless continued retention is required or permitted for legal administration, payment records, disputes, security, backups or compliance with law.
• Zoticket will make available information reasonably necessary to demonstrate compliance with these processor terms and will allow reasonable audits or inspections no more than once per year, unless a serious incident justifies an additional audit. Audits must be subject to confidentiality, reasonable notice and safeguards for Zoticket systems and other users.

16.5 International transfers

Zoticket will not intentionally transfer organiser-controlled personal data outside the European Economic Area unless an appropriate transfer mechanism or safeguard is in place, such as an adequacy decision, standard contractual clauses or another mechanism permitted by applicable data protection law.

16.6 Data subject requests and privacy communications

If Zoticket receives a request from a buyer or ticket holder that relates to organiser-controlled processing, Zoticket may refer the request to the organiser or assist the organiser in handling it. Requests that relate to Zoticket's own controller processing will be handled by Zoticket under the Zoticket Privacy Statement.

17. Suspension and termination

Users may stop using Zoticket at any time. Organisers should export necessary records before closing an account, subject to privacy, security and legal constraints. After termination, Zoticket may delete, archive or restrict access to event data according to these Terms, the Privacy Statement, retention settings and legal or payment-provider requirements.

Zoticket may suspend or terminate access where an account is inactive, unpaid, compromised, unlawful, abusive, high-risk, in breach of these Terms, subject to payment-provider restrictions, or where continued service would create legal, security, financial or operational risk. Termination does not affect accrued obligations, refunds, disputes, fees, tax records, privacy obligations or clauses that are intended to survive.

18. Liability

To the maximum extent permitted by law, Zoticket is not liable for the event itself, organiser content, venue decisions, artist or programme changes, safety incidents, travel costs, accommodation costs, indirect losses, loss of profit, loss of goodwill, data loss caused by user error, or losses caused by payment providers, internet providers or third-party services outside Zoticket's reasonable control.

Nothing in these Terms excludes liability that cannot be excluded under mandatory law, including liability for intent, deliberate recklessness, death or personal injury where such exclusion is not permitted.

For organiser claims, Zoticket's aggregate liability is limited to the Zoticket fees actually paid by that organiser for the relevant event or, if higher, EUR 100, unless mandatory law requires otherwise. For consumer buyers, mandatory consumer rights remain unaffected.

19. Indemnity by organisers

Organisers indemnify Zoticket against claims, losses, fines, chargebacks, disputes, costs and damages arising from the organiser's event, content, refund decisions, tax obligations, violation of law, violation of payment-provider rules, infringement of third-party rights, misuse of personal data, unsafe conduct or breach of these Terms, except to the extent caused by Zoticket's own unlawful conduct.

20. Force majeure

Zoticket is not responsible for delay or failure caused by circumstances outside its reasonable control, including power failures, internet outages, hosting or payment-provider outages, cyberattacks, strikes, government measures, illness, natural disasters, war, terrorism, civil unrest or other force majeure events.

21. Changes to these Terms

Zoticket may update these Terms from time to time. Updated Terms apply from the publication or effective date stated. For already completed ticket purchases, the version shown or linked at the time of purchase remains relevant unless a change is required by law or benefits the buyer without reducing rights.

22. Governing law and disputes

These Terms are governed by Dutch law, unless mandatory consumer protection law provides otherwise. Disputes will be submitted to the competent Dutch court, unless mandatory law gives a consumer the right to choose another forum.

Before starting legal proceedings, users should contact Zoticket through the support form on the Zoticket website and, where the dispute concerns an event, should first contact the organiser if appropriate.

23. Contact

Zoticket support: through the support form on the Zoticket website. Privacy contact: through the support form on the Zoticket website. Legal notices: through the support form on the Zoticket website or by post to Mennovation B.V., Graaf Janlaan 73, 3708 GK Zeist, the Netherlands.